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Forgot My Password

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2.0 - Updated on 06/22/2021 by Denman, Jon

1.0 - Authored on 01/09/2017 by Frederick, Jon

These instructions explain how to change your password if either you don’t remember your old one, or your account has been locked because your password was too easy to guess.

If you do not know your current password, but do know and have control of the email account associated with your account (If a student, this is likely your husky mail) then follow the steps below to complete a password reset:

If your account was disabled because your password was too easy to guess, your account will be re-enabled when we activate your new password.

If you need to reset the email address associated with your account:

You will need to contact systems by emailing khoury-systems@northeastern.edu. In order for us to help you, you will need to prove your identity to us:

In Person (Preferred):
Schedule an appointment with us in either 312 or 316WVH. To verify your identity you will need to bring identification: NU ID(preffered), driver’s license or other official identification (such as a passport or military ID card), and we will set your account email and password.
Remotely:
You may verify your identity by sending us a single document that contains both a copy of a valid photo ID (as defined above) and a signed statement saying that you wish to change the email address associated with your account. This must be sent from the email address you wish to change it to and it may take several business days for us to process this request.