 | | Initiate return of borrowed devices |
| preview | Use this form to return borrowed hardware once the immediate needs of moving teaching, learning, and business operations online have been met. Through the university’s technology procurement partners, return requests will include all necessary packing materials, pre-paid labels to ship back the hardware, and processing. For those on or near the Boston campus, items may instead be dropped off at the front desk of Snell Library during business hours. ["business hours" opens the link in new tab: https://library.northeastern.edu/hours/]
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| | Submit a School of Law Request or Incident |
| preview | Submit a School of Law Request or Incident
This form is for School of Law users only.
This form should be used to request School of Law services or information, or to report an issue with School of Law technology. A representative from the School of Law, Office of Computer Services (OCS) will read and respond to most of these requests within 1 business day.
If you require immediate assistance, please contact OCS directly:
• 617.373.8919
• slaw_ocs@northeastern.edu
• In-person in the Law Library, 3rd floor (324 & 325 KN) |
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 | | preview | The Computer Equipment Relocation service is a "full service support" offering that includes the coordination, physical relocation, and setup of computers and their related equipment, along with other desktop devices such as printers and telephones.
- This is a fee based service. Cost and fees can be located here: FAQs
- A representative from the Service Desk will contact you to discuss.
- For more information please call the ITS Service Desk at 617.373.4357 (xHELP)
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 | | Report an Accessibility Issue with the Mobile App |
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Report an Accessibility Issue with the Now Mobile App
Northeastern University is committed to providing equal and effective access to its digital resources in accordance with applicable laws. If you’re experiencing any difficulties accessing and using Northeastern’s Services Now Mobile app, please report them using the form below. Reporting an issue will open a ticket that will be sent to the appropriate IT team to investigate.
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| | Open a ticket with IT Services. |
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Open a ticket with IT Services
Use the form below to report a technology issue, ask a question, or request troubleshooting assistance. Reporting an issue will open a ticket with the IT Service Desk and a member of the IT Services team will typically respond within 24 hours.
For known technology outages and disruptions, visit the IT Status Page.
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 | | Request ResNet assistance with diagnosing and repairing of Dell or Apple computers no longer under warranty |
| preview | Request ResNet assistance diagnosing computer issues and replacement of broken components in student owned Dell and Apple computers that are no longer under warranty, for pricing information visit the Computer Technology Support web page: https://computer-discounts.northeastern.edu/
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 | | Request for a service here |
| preview | This form should be used for general, non-urgent requests for services and information. A representative from the IT Service Desk will read and respond to most of these requests within 24 hours. If you need to report an issue with a service or piece of technology that is not working properly, please report an issue. If you need to report a network outage or classroom technology issue, or if your issue or request requires immediate assistance, please contact the IT Service Desk directly:
- 617.373.HELP [x4357]
- Live chat, available 24x7
Thank you! |
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